We hope you love your items, but if for any reason you don't- please let us know

If you wish to cancel the contract and return the goods for a refund you must email info@thelingerielounge.co.uk with the details of the return, including the order number within 7 days following the date of delivery.

You must then post the garment/s back to us at the following address within 14 days of delivery. For the sake of clarity we take the delivery date to be the date recorded by Royal Mail tracking. You can view this using the tracking information we send with your order delivery details.

It is your responsibility to ensure goods are returned in the same condition they were sold and proof of postage is not deemed proof of delivery. We recommend using a tracked service.

Alternatively, call in store and hopefully we can find something perfect for you!

IMPORTANT

You are entitled to an exchange or a refund within a 14 day period from the date of delivery. In the interests of fairness to all customers we are unable to extend or modify this period in individual cases however we may do so for all customers during times such as Christmas to allow for holiday periods.

Please return your garments to: The Lingerie Lounge, 6 Queen St, Blackpool,Lancs, FY1 1PD

  • We strongly recommend that you send all returns by recorded delivery to ensure that you have a record of return. You are responsible for the cost of returning any goods.
  • Due to the personalised nature of our products, garments may only be returned if they have not been worn (other than to try on over your own underwear), remain on the hanger if supplied, and have any point of sale swing tickets attached or are in unopened and original packaging. You have a duty of care to ensure all items are returned to us in the same original condition as they were received. If any item is returned damaged or incomplete, including packaging, it will not be eligible for a refund or exchange.
  • Where an item is supplied with a free gift or extra packaging any gift or extra packaging must be returned as part of the item.
  • Please note that in general lingerie items do not come with a hygiene strip unless purchased in store and Gift/Presentation boxes do not generally have a seal and are a loose lid cardboard type.
  • Please note that ALL hosiery, fishnet garments and crotchless items are classed as "intimate" and CANNOT be returned once opened.
  • Refunds will only be given where the garments have been returned to our address.  
  • Please ensure that all corsets, slips, and waist cinchers are returned as received. Boned items should not be rolled or squashed as this will damage the garment and may mean the item is received by our warehouse in an unsaleable condition.
  • *** If returns are rejected, the garments will be destroyed and there will be no liability on the part of the company for refund of the cost of the goods or postage. ***
  • Where an order originally qualifies for free shipping and a return is made that takes the original order value under the free shipping threshold then the shipping cost will be deducted from any refund due.
  • If you have received the goods before cancelling the contract, you will be under a duty to restore those goods to the supplier at your own cost and, in the meantime, to keep them and take reasonable care of them. This duty to take reasonable care ends if the consumer (at their own expense) sends the goods to the supplier. It is recommended that you retain proof of postage and delivery for all returned packages.
  • Gift cards are non-refundable. Items purchased using a gift card may be exchanged if the size or fit is not suitable, but no refunds are possible.

Consumer Rights

None of the above Terms and Conditions affect your statutory consumer rights.