We hope you love your items, but if for any reason you don't- please let us know
If you wish to cancel the contract and return the goods for a refund you must email firstname.lastname@example.org with the details of the return, including the order number within 7 days following the date of delivery.
must then post the garment/s back to us at the following address within
14 days of delivery. For the sake of clarity we take the delivery date
to be the date recorded by Royal Mail tracking. You can view this using
the tracking information we send with your order delivery details.
is your responsibility to ensure goods are returned in the same
condition they were sold and proof of postage is not deemed proof of
delivery. We recommend using a tracked service.
Alternatively, call in store and hopefully we can find something perfect for you!
are entitled to an exchange or a refund within a 14 day period from the
date of delivery. In the interests of fairness to all customers we are
unable to extend or modify this period in individual cases however we
may do so for all customers during times such as Christmas to allow for
Please return your garments to: The Lingerie Lounge, 6 Queen St, Blackpool,Lancs, FY1 1PD
strongly recommend that you send all returns by recorded delivery to
ensure that you have a record of return. You are responsible for the
cost of returning any goods.
to the personalised nature of our products, garments may only be
returned if they have not been worn (other than to try on over your own
on the hanger if supplied, and have any point of sale swing tickets
attached or are in unopened and original packaging. You have a duty of
care to ensure all items are returned to us in the same original
condition as they were received. If any item is returned damaged or
incomplete, including packaging, it will not be eligible for a refund or
- Where an item is supplied with a free gift or extra packaging any gift or extra packaging must be returned as part of the item.
note that in general lingerie items do not come with a hygiene strip
unless purchased in store and Gift/Presentation boxes do not generally
have a seal and are a loose lid cardboard type.
note that ALL hosiery, fishnet garments and crotchless items are
classed as "intimate" and CANNOT be returned once opened.
- Refunds will only be given where the garments have been returned to our address.
ensure that all corsets, slips, and waist cinchers are returned as
received. Boned items should not be rolled or squashed as this will
damage the garment and may mean the item is received by our warehouse in
an unsaleable condition.
If returns are rejected, the garments will be destroyed and there will
be no liability on the part of the company for refund of the cost of the
goods or postage. ***
an order originally qualifies for free shipping and a return is made
that takes the original order value under the free shipping threshold
then the shipping cost will be deducted from any refund due.
you have received the goods before cancelling the contract, you will be
under a duty to restore those goods to the supplier at your own cost
and, in the meantime, to keep them and take reasonable care of them.
This duty to take reasonable care ends if the consumer (at their own
expense) sends the goods to the supplier. It is recommended that you
retain proof of postage and delivery for all returned packages.
cards are non-refundable. Items purchased using a gift card may be
exchanged if the size or fit is not suitable, but no refunds are
None of the above Terms and Conditions affect your statutory consumer rights.